Privacy Policy

1. Introduction

Welcome to Nahoria Private Limited ("we," "us," or "our"). We are committed to crafting high-quality, natural, and handmade soaps and personal care products. We are equally committed to protecting the privacy and security of our customers and website visitors.

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This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website ([Your Website URL]), purchase our products, or otherwise interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

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2. Information

We Collect We collect information to provide and improve our services to you. The types of information we may collect are:

 

A. Information You Provide Directly to Us:

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• Personal Identifiers: Your name, shipping address, billing address, email address, and phone number when you place an order or create an account.

• Account Information: Your username and password if you create an account on our website.

• Payment Information: Your credit card details, debit card details, or other payment information. Please note that this information is processed securely by our third-party payment processors (e.g., Stripe, Razorpay, PayPal). We do not store your full payment card information on our servers.

• Communications: Any information you provide when you contact us with questions, feedback, product reviews, or participate in surveys or promotions.

 

B. Information We Collect Automatically:

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• Device and Usage Data: When you visit our website, we may automatically collect information such as your IP address, browser type, operating system, pages you viewed, the time and duration of your visit, and what you clicked on.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They help us enhance your Browse experience, for example, by remembering the items in your shopping cart. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

 

3. How We Use Your Information

We use the information we collect for various purposes, including:

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• To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with order confirmations and invoices.

• To Provide Customer Support: To respond to your inquiries, comments, and requests.

• To Improve Our Products and Website: To understand how our customers use our products and website, allowing us to improve our offerings and user experience.

• For Marketing and Communications: To send you newsletters, special offers, and information about new products that may be of interest to you. You can opt-out of receiving these communications at any time by clicking the "unsubscribe" link in the email.

• For Security and Legal Compliance: To prevent fraud, enforce our Terms of Service, and comply with legal obligations, court orders, or other legal processes.

 

4. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties only in the following circumstances:

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• Service Providers: We share information with third-party companies that perform services on our behalf, such as payment processing, order fulfillment, shipping carriers (e.g., Delhivery, Blue Dart), email marketing (e.g., Mailchimp), and website analytics (e.g., Google Analytics). These providers are only given the information necessary to perform their services and are contractually obligated to protect your data.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.

 

5. Data Security

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We take the security of your data seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, or disclosure. We use Secure Sockets Layer (SSL) technology to encrypt sensitive information during transmission. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

 

6. Your Rights and Choices

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You have certain rights regarding your personal information:

• Access and Correction: You can review and update your account information by logging into your account.

• Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by following the instructions provided in those emails.

• Cookies: You can manage your cookie preferences through your browser settings.

• Data Deletion: You may request the deletion of your personal information, subject to our need to retain certain data for legal or transactional purposes (e.g., records of sales for tax purposes).

 

7. Data Retention

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We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

8. Children's Privacy

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Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

 

9. Changes to This Privacy Policy

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We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

 

10. Contact Us

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If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.